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Price suddenly increased for one number, same plan

 

hi, i have two phone numbers under the same Odido account.

both numbers have exactly the same plan (€20 per month), and I have been paying €20 for more than a year without any issues.however, this month one number suddenly costs €30, while the other number is still €20.

i checked my invoice carefully:

no extra calls, data, or SMS usage. no expired discounts. no additional services activated.

the Odido chatbot also confirmed that no discounts have ended, so I don’t understand why the price increased for only one number. could you please check this for me and explain why this happened?if it’s a mistake, I’d like my bill corrected and the extra amount refunded or adjusted in the next invoice.

thank you in advance.

September 4, 2025

Hi ​@ranzaki thank you for filling in your profile details! I checked right away and the reason your bill is higher is because there has been a change in your Customer Benefit. Is that correct?

I can't find the cause right away, because I see that both mobile subscriptions are registered to the same address. Sometimes it helps to re-register them, which I have just done for you. I see that you will now receive the € 5,00 discount per month again. Everything is now set up correctly.

If there is anything else I can do for you, please let me know. The community is here for you! 

    5 reacties

    Waqqas
    Super User
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    • WaqqasSuper User
    • Odido Superuser
    • August 27, 2025

    Hello ​@ranzaki 

    Which plan do you have and is the other subscription a samen unlimited subscription?

    Welkom op de Odido community!
    • ranzaki
    • Auteur
    • heeft eerste post geplaatst
    • August 27, 2025

    hi Waqqas,

    yes, both numbers are part of a Samen Unlimited subscription under the same account, and both have the Unlimited Start plan. normally, my total monthly payment was around €46,60 — one number was billed about €25 and the other around €20. but this month, the second number that was always around €20 is suddenly billed €30, even though my plan and the Samen Unlimited subscription haven’t changed. could you please check if something went wrong with my Samen Unlimited setup or if this is a billing error?

    Marciano van Odido
    Moderator
    Forum|alt.badge.img+9

    Hi Ranzaki, welcome to our community and good choice on the Samen Unlimited subscriptions! Please add your full name, 06-number, date of birth, zip code, house number and the last 4 digits of your IBAN to your profile. I’m happy to look into the price increase for you! 😊

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base
    • ranzaki
    • Auteur
    • heeft eerste post geplaatst
    • September 3, 2025

    Hi Marciano, I’ve just added my full details to my profile, including my name, both 06-numbers, date of birth, address, and the last 4 digits of my IBAN. Could you please check my issue now? Thank you!

    Pharwin van Odido
    Forum|alt.badge.img+9

    Hi ​@ranzaki thank you for filling in your profile details! I checked right away and the reason your bill is higher is because there has been a change in your Customer Benefit. Is that correct?

    I can't find the cause right away, because I see that both mobile subscriptions are registered to the same address. Sometimes it helps to re-register them, which I have just done for you. I see that you will now receive the € 5,00 discount per month again. Everything is now set up correctly.

    If there is anything else I can do for you, please let me know. The community is here for you! 

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
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