Hello! I switched my prepaid number to a postpaid subscription at an Odido store yesterday. However, I can't see any information about my subscription in the Odido app or on the website.
Every time I try to open the subscription page, I get an error message. Could you please check what's going on? I’d also like to know which subscription I currently have, how much it costs, and when I’ll be charged for the first time.
Thank you!
Beste antwoord door Vladimir21
Hey Vladimir, nice to see that you went from Prepaid to a subscription with us! And thanks for sharing your details with us. I've looked into your account and it is as Demy already thought. The old account was still linked. I've unlinked it and deleted it for you. Please give our system about 1 hour to process this and then you can go to Mijn Odido registreren to create a new Mijn Odido account and add your subscription to it. Please let me know if it works for you! 😊
Hi Marciano,
Everything is working, thanks a lot!
+10Hi Vladimir, I totally understand that you want to be able to see your prepaid details. I’m almost sure this is happening because your account is still linked to your old customer number, so I’m going to help you with that!
I’ve sent you a private message from our Webcare Moderator Mobiel account. Could you share the requested details with us there? Please make sure you don’t post them in the public topic.
+9Hey Vladimir, nice to see that you went from Prepaid to a subscription with us! And thanks for sharing your details with us. I've looked into your account and it is as Demy already thought. The old account was still linked. I've unlinked it and deleted it for you. Please give our system about 1 hour to process this and then you can go to Mijn Odido registreren to create a new Mijn Odido account and add your subscription to it. Please let me know if it works for you! 😊
Hey Vladimir, nice to see that you went from Prepaid to a subscription with us! And thanks for sharing your details with us. I've looked into your account and it is as Demy already thought. The old account was still linked. I've unlinked it and deleted it for you. Please give our system about 1 hour to process this and then you can go to Mijn Odido registreren to create a new Mijn Odido account and add your subscription to it. Please let me know if it works for you! 😊
Hi Marciano,
Everything is working, thanks a lot!
+9Good morning, great to hear that everything works now. You're very welcome. If you ever need any help in the future, please feel free to start a new topic. The community is here for you. For now I wish you a great weekend!
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