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Opzeggen binnen contract

Goedendag, 

 

Telefonisch krijg ik helaas geen medewerker te spreken en via email krijg ik geen reactie. Mijn contract loopt nog tot september 2025. Ik zou het echter graag willen opzeggen binnen de termijn en ik wil graag weten welke kosten hier aan verbonden zijn. Ik hoop snel van u te horen. 

 

Vriendelijke groet. 

June 25, 2025

Hi ​@Karthik-S, thank you for choosing us while you were here in the Netherlands. I hope you’re enjoying your time back home! If I could, I would’ve cancelled your subscription right away, but I’m not allowed to do this anymore via the community. I must ask you to call my colleagues from customer service to fix this for you. If you’re abroad, you can call this number: +316-24001200. If you have any other questions about the status of you subscription, I’m happy to look into it. For that, I must ask you to add your full name, 06-number, date of birth, zip code, house number and the last 4 digits of your IBAN to your profile. Customer service is very busy at this time, so I would suggest calling in an hour or two. Please let me know if my colleagues fixed it for you! 😊

3 reacties

Cristien
Super User
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  • CristienSuper User
  • Odido Superuser
  • June 10, 2025

Goedenavond ​@Tessawim
Je kan je abonnement afkopen tegen 50% van je abonnement exclusief de korting en een maand opzegtermijn.

Als je een telefoon via je abonnement hebt gekocht moet die eerst volledig afbetalen.

Opzeggen kan niet hier. Je moet daarvoor de klantenservice bellen.

Weet je zo voldoende?
 

    • Karthik-S
    • heeft eerste post geplaatst
    • June 24, 2025

    HI,

    I have raised a cancellation request over the phone on 01-05-2025 (one and half month before) due to moving abroad. Support team mentioned that, no need to serve notice period for this case. They sent mail and asking me to reply with any one of the proof which was mentioned in the mail to cancel the subscription. I did it the same on 13-Jun-2025 but no response after that. My subscription is still active. No option to cancel via online as its mentioned my subscription is still active till August so can not possible to cancel in middle. Chatbot providing suggestion to send post mail and call customer care via phone. both is not possible as i already moved to my home country.

    Could not find any easy way to reach out them to ask status of my request (Kenmerk: 2340/77591733).

    Can any other option to cancel the subscription?

    Marciano van Odido
    Moderator
    Forum|alt.badge.img+9

    Hi ​@Karthik-S, thank you for choosing us while you were here in the Netherlands. I hope you’re enjoying your time back home! If I could, I would’ve cancelled your subscription right away, but I’m not allowed to do this anymore via the community. I must ask you to call my colleagues from customer service to fix this for you. If you’re abroad, you can call this number: +316-24001200. If you have any other questions about the status of you subscription, I’m happy to look into it. For that, I must ask you to add your full name, 06-number, date of birth, zip code, house number and the last 4 digits of your IBAN to your profile. Customer service is very busy at this time, so I would suggest calling in an hour or two. Please let me know if my colleagues fixed it for you! 😊

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