I ended a contract with ODIDO in person in Maastricht.
The managers both closed the contracts of my personal and my business phone.
There are witnesses.
I went to KPN.
There is proof and physical contract documentation.
I had to move the business to Berlin.
The contract at KPN was ended.
ODIDO sits in the background and immediately takes the contract back without my knowledge, without my permission , without my awareness.
I am in Germany.
Suddenly in November, it says i need to pay hundreds of euros .
I go back to the Maastricht ODIDO.
The manager confirms I canc3elled it and says he cannot correct their mistake because i need to understand that i went to kpn and cancelled when i went to Germany.
That was his explanation.
In other words, Odido has soem kind of policy that if you end a contract with a new business , that you still belong to odido whether or not you cancelled with odido .
In this case, the managers both know that I wanted nothing to do with ODIDO because of multiple complaints, about their lack of organizatio, lack of service accountability since last February.
I had never given permission to be a customer of ODIDO either, when TMobile sold its business to ODIDO.
I was a customer of TMobile since 2016 and there were no complaints.
ODIDO was horrible.
I gave it a try for one year. I noticed it had a pattern of constantly sending new invocies for past months. This was suspicious. No business does this.
Now, even after I terminated my contract with ODIDO in June, 2025, that ODIDO still grabs and commits theft behind my back, even while my busienss cancelled it fully, with complaints , moved to KPN and also moved to Germany.
I have tried to speak with ODIDO to get this resolved by phone, following all isntructions and I have been transferred to multiple parties over and over - and they hang up or drop the call.
Worse, the ones woh speak english use the word “maam , maam , ammam “ which is extrmeely rude.
I do not speak to them like this but, like my partner told me, the local dutch watches a bit of US television and thinks that this is what they’re supposed to do. It is not only disrespectful, it describes a ODIDO culture poitning to a lack of resolution.
In this case, it is a breach of the law.
It is illegal to setup a contract without the owner’s permission.
I am just a startup. Their recklessness hurts me far more and their abuse of my data is incredibly unfair and their inability to resolve it is deliberate. No one helped. They also mock people who speak English, and while also carrying out unauthorized financial trespass after a contract was fully and exxplicitly cancelled. .
But if they do this to me, then this is a dangerous warning about ODIDO for much bigger customers than myself.
I trusted the management to cancel the cotnract.
KPN has provided me with proof.
I have shown this to my business operators in Germany because there are tax liabilities.
The bottom line is that ODIDO took over something from TMobile and they damaged everything.
There are no tools to report this crime, to receive a resolution, and this is adverse to my international experience and trust .
The bottom line is: no one in odido actually cares.
If so, this is a red flag.
I have no choice but to post this to the Dutch government and to the business/freelancer community.
