Odido junior subscription with TCL MT42 smart watch generated hefty bill
Last month we received a hefty bill of 52 EURs because the watch or odido subscription did not limit the watch usage to the subscription limit, i know it's a way of generating revenue for business but for kids this should be not the case. Is there a know way to address this so that we don't get same problem every month apart from not using the watch anymore:)
Hi
What kind of out of bundle costs did you have? The kids subscriptions are a kind of prepaid for the Child. The parent is able to allow for more. Can you set a copy of the invoice, without your name/number in the post? Than we can look with you.
+14Hi
What kind of out of bundle costs did you have? The kids subscriptions are a kind of prepaid for the Child. The parent is able to allow for more. Can you set a copy of the invoice, without your name/number in the post? Than we can look with you.
Hi Eric,
Thanks for your response, pls find the photos below
[Screenshots removed by moderator. Previous reply is hidden. There are phone numbers visible in the reply and on the screenshots. Never post these publicly]
+9Hi Sbalram, nice to see that you're using a junior subscription with Smartwatch. What
Please reply to my DM from Webcare Moderator. I'm happy to look into your account and see what I can find that's causing the extra charge!
+9Good morning! At this point there's no automatic option to stop the calling/sms/data when the limit has been reached. My colleagues from IT are actively working on this right now. Once I have an update, I will let you know. In the meantime, please keep a manual eye on the usages and block calling/sms/data once the limit has been reach, if neccesary via Blokkades | Odido.
:(
We have now blocked all outgoing calls and messages as this the only option we have at hand
+9I hope we can offer the automatic blocks very soon!
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