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New phone but eSIM didn't transfer

  • October 3, 2023
  • 5 reacties
  • 1124 Bekeken
J

Hi,

I just got a new iphone SE.  I had a eSIM on the old one, and I attempted to scan the QR code to activate it on the new phone, but it doesn’t work. (When I try logging into the main support site, it tries to send me an SMS to verify my identify, but since there is no eSIM associated with the phone, I can’t get SMSs).

Could someone from T-mobile assist?

 

Right now I have no phone service and can’t get SMSs to verify anything.

Beste antwoord door james968

Hi,

I just got a new iphone SE.  I had a eSIM on the old one, and I attempted to scan the QR code to activate it on the new phone, but it doesn’t work. (When I try logging into the main support site, it tries to send me an SMS to verify my identify, but since there is no eSIM associated with the phone, I can’t get SMSs).

Could someone from T-mobile assist?

 

Right now I have no phone service and can’t get SMSs to verify anything.

I went to a store and they gave me a new eSIM.

    5 reacties

    J
    • james968
    • Auteur
    • Doet lekker mee
    • Antwoord
    • October 4, 2023

    Hi,

    I just got a new iphone SE.  I had a eSIM on the old one, and I attempted to scan the QR code to activate it on the new phone, but it doesn’t work. (When I try logging into the main support site, it tries to send me an SMS to verify my identify, but since there is no eSIM associated with the phone, I can’t get SMSs).

    Could someone from T-mobile assist?

     

    Right now I have no phone service and can’t get SMSs to verify anything.

    I went to a store and they gave me a new eSIM.

      Marciano van Odido
      Moderator
      Forum|alt.badge.img+9

      Hi James, good to see that you already went to the store and that they gave you a new eSIM! Thank you for letting us know. Is everything okay now? 😊

      Op dit moment ben ik afwezig. Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base
        J
        • james968
        • Auteur
        • Doet lekker mee
        • October 5, 2023

        Hi James, good to see that you already went to the store and that they gave you a new eSIM! Thank you for letting us know. Is everything okay now? 😊

        Yes, it was a bit annoying that to log into the main support site, they needed to send me an SMS. (But the catch-22 is when your account is not working, you can’t get the SMS, so no access to the regular support site)

        W
        • wojtoosh
        • is een Top Poster
        • October 6, 2023

        I have the same problem. Why i have to go to store to do that? i have 15 km to nearest odido shop, who give me money back for transport? and why they dont do anything with that?

        W
        • wojtoosh
        • is een Top Poster
        • October 6, 2023

        Ok, now i know that i can do that online.

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