need urgent help for block subscriptions

Hello ​@sahon2022 

It's incasso@odido.nl but what does the letter from Preventel say?

preventel send me a letter and stated that, service with oddido with old contact number which I had from T-mobile. did not inform me anything about overdue payment.

Hello ​@sahon2022 how nice that you want to take out a mobile subscription for you and your wife with us. I'll be happy to look into this for you and find out exactly what's going on! Have you had any payment arrears in the past and is there still something outstanding? What exactly did the letter from Preventel say? You will only receive a letter from Preventel if you have had payment arrears with us.

Can you please provide your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file in your profile and let me know when you have done so? Then I can look into it for you right away!

thank you for reaching me, how i can send all the information privately?

Hello ​@sahon2022 ,

Would you like to fill in the blanks (postcode, house number, date of birth, mobile phone number, and the last 4 digits of your IBAN) of your community profile? You can do this by clicking on Profile in the top right corner > "My Profile" > "Edit Profile" > Click "Save Changes" at the bottom of the page.

Thanks for your guidance, i have filled all the information

Hello ​@sahon2022 thanks for filling out the information! I couldn't find anything in our system based on the information in your profile. But I did find something based on the email address. I came across a very old number, the last 4 digits of which end in ***8755. Does this sound familiar? It's a mobile subscription from 2022. 

There is a code on this subscription because several invoices have not been paid for too long. They are no longer open, but still need to be paid. Only then can our incasso department remove this code for you. That is also the reason why you cannot take out a new subscription with us.

Do you happen to remember the address details associated with this subscription and the last 4 digits of the bank account number? I can see that these do not match at the moment. If you can provide the correct details associated with the subscription, I can tell you more about what exactly is outstanding and what you can do to get this code removed!

I really appreciate your effort. yes I used to have a number and the provider was T-mobile, [Removed by moderator] and no longer used after January 2023, as I moved to overseas. my old IBAN last four digit was [edited by moderator]. thanks in advance

Hi ​@sahon2022 please don't share personal information online, I've removed this for you. Always place them in your profile. The four digits are indeed correct, thanks! However, I still need your old address details. Do you remember which address details were registered with your subscription at the time? Could you add them to your profile? Then I can give you more clarity on this!

hey thanks for your help. i have added my old address in my profile, however as i have new identity and Dutch resident permit, my old IBAN not existed anymore. thank you

Hey ​@sahon2022 Thank you for filling in the correct profile details! I have checked your subscription and there is a code on it, which means you cannot take out a new subscription. This code was placed on your old subscription from 2022 because several invoices were not paid on time.

The total amount is € 188,48, plus € 15,00 in collection costs. That makes a total of € 203,48. You can transfer this amount manually to our bank account number: NL03 COBA 0733 959 717, payable to Odido. Always include your customer number in the description (I have sent this to you in a private message) so that we can link the payment to your account and process it. It will then take approximately 3 working days for the amount to be processed in your account. Once the amount has been processed, I can email our collection department to have the code removed.

I see that you have already emailed them in the meantime and that your request is ready to be picked up by my colleagues. You did mention that there are no outstanding payments, but the above amount must first be paid so that the code on your old subscription can be removed. Once it has been removed, you can take out a new subscription with us.

Can you share the proof of payment with me in this topic? Then I can mention it in the case of the email you already sent and note that you have paid. They can then immediately remove the code for you when they receive your request.

Will that work? If you have any other questions, please let me know. We are here for you! 

payment has been done, how i can share the proof of payment to you

Manuel transfers take about 3 workingdays to be processed.  There is.no need to send other forms.

hey there, how will I be notified if the code has been removed or not?  thanks in advance