Hello @FedericoRamirez, welcome to our Community, I'm happy to help you with this! I looked into your account right away and indeed I see that your subscription was accidentally cancelled when it should have been a convert to PrePaid. Apologies for this! Because your subscription was cancelled, a buyout was charged, as I see you are still in contract until 16-2-2025. The surrender charge is € 18,69, which I see on your invoice. This is not justified and I have immediately reimbursed you with a credit note. The amount will be deducted from your next invoice. I have also sent you a confirmation by e-mail. Now I see that your subscription has been reactivated. I can convert it to a PrePaid connection for you. If you want, this can be done free of charge from 16-2-2025. Would you like that? Then on that date your subscription will be converted to a PrePaid connection for free.
If you want, I just need to do an additional verification to make sure you are the right person. For this purpose, I have just sent a verification code by SMS to your number. Can you share it with me? Then I can set up the conversion to PrePaid for you!
Hello Pharwin, Thank you for your assistance in this matter, I really appreciate it.
Yes I would still like to switch to PrePaid. The code is: 8741885.
Hi @FedericoRamirez, no problem, thanks for sharing the code! I have just processed the conversion to PrePaid for you. Your subscription will be changed to PrePaid free of charge on 16/02/25. I have also sent you a confirmation email about this.
If there is anything else I can do for you, just let me know!