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Issue with Subscription Conversion to Prepaid

  • January 21, 2025
  • 3 reacties
  • 51 Bekeken
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Dear Odido Service Team,

In December, I requested to switch my mobile subscription to prepaid, and I was told this would happen once my contract ended. However, my line was terminated instead, forcing me to visit a store to reactivate it and request the switch again. I was assured the change to prepaid would be made, but I have now received an invoice for a "Hello 20 GB + Onbeperkt min/SMS" subscription and an additional €9.93 charge for "Schadevergoeding abonnement."

Can you clarify why this happened and how it can be resolved?

At this point, I would prefer a refund and to terminate the line if the prepaid option is not possible, as I am living abroad and would only use the line sometimes. 

Beste antwoord door Pharwin van Odido

Hi ​@FedericoRamirez, no problem, thanks for sharing the code! I have just processed the conversion to PrePaid for you. Your subscription will be changed to PrePaid free of charge on 16/02/25. I have also sent you a confirmation email about this. 

If there is anything else I can do for you, just let me know! 

3 reacties

Pharwin van Odido
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Hello ​@FedericoRamirez, welcome to our Community, I'm happy to help you with this! I looked into your account right away and indeed I see that your subscription was accidentally cancelled when it should have been a convert to PrePaid. Apologies for this! Because your subscription was cancelled, a buyout was charged, as I see you are still in contract until 16-2-2025. The surrender charge is € 18,69, which I see on your invoice. This is not justified and I have immediately reimbursed you with a credit note. The amount will be deducted from your next invoice. I have also sent you a confirmation by e-mail. Now I see that your subscription has been reactivated. I can convert it to a PrePaid connection for you. If you want, this can be done free of charge from 16-2-2025. Would you like that? Then on that date your subscription will be converted to a PrePaid connection for free. 

If you want, I just need to do an additional verification to make sure you are the right person. For this purpose, I have just sent a verification code by SMS to your number. Can you share it with me? Then I can set up the conversion to PrePaid for you! 

Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
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  • FedericoRamirez
  • Auteur
  • heeft eerste post geplaatst
  • January 22, 2025

Hello Pharwin, Thank you for your assistance in this matter, I really appreciate it. 

Yes I would still like to switch to PrePaid. The code is: 8741885.

    Pharwin van Odido
    Forum|alt.badge.img+9

    Hi ​@FedericoRamirez, no problem, thanks for sharing the code! I have just processed the conversion to PrePaid for you. Your subscription will be changed to PrePaid free of charge on 16/02/25. I have also sent you a confirmation email about this. 

    If there is anything else I can do for you, just let me know! 

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
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