Hello,
I have bought a XLP4 for the Dominican Republic in July because it said I could buy it in advance. I’m travelling tomorrow, but it seems that it has expired (where there was no information that it would expire after a certain date).
I paid the EUR 30.00 and won’t be able to use it? What can I do now?
Beste antwoord door eric
You can buy them in advance, so it will already be active when the plane lands. But the time the bundle is valid starts once you buy it.
Translate:
XL pass: you get 15 GB and pay €30. This is valid for 30 days and you can also purchase it in advance: text XLP4 to 1280 (effective immediately).
+14You can buy them in advance, so it will already be active when the plane lands. But the time the bundle is valid starts once you buy it.
Translate:
XL pass: you get 15 GB and pay €30. This is valid for 30 days and you can also purchase it in advance: text XLP4 to 1280 (effective immediately).
Yes, but you can clearly see from this message from the chatbot that they didn’t mention that it was valid for only 30 days. That’s where I got the information from. So, basically I have to buy again
+9Hello
It's true that you can purchase the pass in advance. However, what Eric says is correct. The pass is activated immediately, so it's a good idea to purchase it before your flight departs.
The chatbot indicates that you can send a free text message with PRIJS [Country you are traveling to] to 5545. You will then receive a text message back with the internet options, the passes, and their validity. That way, you could have known that the XL pass is valid for 30 days.
Good to know:
M pass: valid for 10 days
XL pass: valid for 30 days
In some countries, XS (1 day) and S (3 days) are also available.
Buy before you fly
I am quite willing to see what I can do for you in terms of the costs, since you were unable to use the pass. Could you add your full name, phone number, postal code + house number, date of birth, and the last 4 numbers of the bank account number we have on file to your profile and let me know when you have done so? Then I can look into it for you right away!
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