I want to cancel my mobile subscription as i moved abroad

Hello ​@Saiesh_Ganji 

Please fill in all the privé fields in your community profile so a moderator here can check for you how much you need to pay and can submit the cancellation for you.

Hi ​@Waqqas ,

I Updated the details in profile, Kindly let me know if i miss any information.

I bought Pixel 9 Pro XL from Belsimpel website with Odido subscription.

Hello ​@Saiesh_Ganji welcome to our Community! It's understandable that you want to cancel your subscription, since you have moved abroad. I will gladly help you with this! 

I have checked your subscription and I see that you are still under contract until 25-8-2025. With a buyout, you pay 50% of the monthly costs for the remaining months and the device credit you still have open (if you have one). Now I see that you have a Sim Only subscription. 

The earliest I can discontinue this for you is 6/4/25 due to one month's notice. I immediately made the calculation for you and the buyout amount is € 33,52. I just need to do an additional verification to make sure you are the right person. I have just sent a verification code by SMS to your number. Could you share it with me and agree on the buyout amount? Then I'll take care of it right after that! 

I look forward to receiving your response! 

Hi ​@Pharwin van Odido,

Thanks for helping me on this.

I am ok to buyout. Verification code is 8532275.

Please proceed with the cancellation.

Can you let me know how this amount will be deducted?
Will it auto deduct from my bank account?

1 more Q, from what date sim will not work if you cancel on 6th Apr 2025.

Hi ​@Saiesh_Ganji No problem! Thanks for sharing the code. I have just processed the cancellation for you. You can still use your SIM card through April 3. From April 4, 2025, your subscription will be discontinued and your sim card will also no longer work. I have also sent you a confirmation e-mail. The amount of € 33,52 will be automatically added to your last invoice and will be automatically debited from your bank account. 

If you have any other questions, feel free to ask. I'm here for you! I wish you lots of fun abroad! 😊

Good morning ​@Saiesh_Ganji, no problem, I'm happy to help! If there is anything else I can do for you from this side, feel free to let me know. I wish you lots of fun in your home country! 😄

Hello @Pharwin van Odido , 

I bought a mobile phone (Iphone16) with Odido subscription with a 2 year plan.
But unfortunately I have to move back to my home country because my residence permit in The Netherlands ends on 1st of march and im moving back to my country on 26 February , i already made my deregistration at the municipality. So, I want to end/cancel my subscription. I can't find any details in the website. Can anyone help me with this ? 

Hello ​@azizknaz 

Moderators on the community can only answer general questions, please call the customer support on telephone number 0800 0092 in order to cancel your subscription.