I recently purchased the iPhone 17 Pro Max and an Odido subscription for two years. I received the package containing my iPhone and an eSIM (with a temporary number). While placing an order, I chose to transfer my number from another provider. However, later that day, I received an email from Odido stating that my number could not be transferred because I still have an active subscription with my previous provider.
So, I’m left with an eSim from Odido that has a temporary number, but it doesn’t work (my iPhone said “unable to activate eSim, contact Odido”). Since the transfer hasn’t been completed yet, my Odido subscription hasn’t started either. In my contract, for the “Ingangsdatum” section, “Op datum Nummerbehoud” is selected. I want this to be changed to “Per direct” basically with the new (temporary) number that I have already got from Odido.
I need to cancel just the “number transfer” request and start using the temporary number Odido provided me with my new contract. I changed my mind about transferring the number, I thought it would be easier, but turned out it was the hardest thing ever, and complicated things a lot.
I tried calling customer service three times, but they couldn’t help me. They kept saying, “Let me ask one of my colleagues,” and then they said, “No, that’s not possible.” But why? All I need is to cancel the number transfer request and start fresh with the new number from Odido.
can somebody (maybe) help me here?
