I am reaching out from abroad within business hours and still no help via the chat. I want to cancel my subscription. Can anyone help me? I cannot call as the number you provide is not for overseas calling.
Thank you
Beantwoord
I cannot connect to live agent during business hours
- is een Master Poster
Beste antwoord door Marciano van Odido
Hi Livia, I hope you're enjoying your stay abroad! Sorry to see you go, but I'm happy to point you in the right direction to cancel your subscription. I wish I could help you right away, but via the community I can't cancel your subscription. There are 2 options to cancel your subscription. Are you already outside of your contract? Then you can cancel your subscription via this page in Mijn Odido. Are you still under contract? Then you can call my colleagues from Telesales from abroad on +31624001200. They can cancel your subscription for you. Please note that you always have 1 month notice period. If you cancel your subscription your phone number will expire. If you would like to keep your phone number you can switch your account to Prepaid to keep your number. Please let me know if you've spoken to my colleagues! 😊
+9Hi Livia, I hope you're enjoying your stay abroad! Sorry to see you go, but I'm happy to point you in the right direction to cancel your subscription. I wish I could help you right away, but via the community I can't cancel your subscription. There are 2 options to cancel your subscription. Are you already outside of your contract? Then you can cancel your subscription via this page in Mijn Odido. Are you still under contract? Then you can call my colleagues from Telesales from abroad on +31624001200. They can cancel your subscription for you. Please note that you always have 1 month notice period. If you cancel your subscription your phone number will expire. If you would like to keep your phone number you can switch your account to Prepaid to keep your number. Please let me know if you've spoken to my colleagues! 😊
- is een Master Poster
I am reaching out from abroad within business hours and still no help via the chat. I want to cancel my subscription. Can anyone help me? I cannot call as the number you provide is not for overseas calling.
Thank you
Thank you for replying. I am moved overseas and still have to pay for one month of ODIDO. Can I send/share my internet with someone else? I mean...I will pay and not use it. It’s such a waste of my money and service.
+4Hi Livia, love your name! I completely understand that you’d rather not continue paying for a service you can no longer use. However, at Odido, we always require a one-month notice period, which means the cancellation date is always one month in the future.
You could give your SIM card to someone else you trust who can still use it in the Netherlands. However, you remain responsible at all times for the usage and charges incurred with your SIM card during this month. If that person incurs additional costs by making calls or purchases through the App Store, you’ll receive a new bill from us. I therefore don’t recommend this. It’s not possible to share data with each other, I’m sorry!
Please let me know if everything is clear or if you have any further questions.
- is een Master Poster
Is there a portal that I can see missed calls while abroad? And when can I check when my wifi and mobile subscription last day?
+14- Odido Superuser
There is a my-odido portal for your subscription. That portal does not contain incoming call details.
- is een Master Poster
Hi Livia, love your name! I completely understand that you’d rather not continue paying for a service you can no longer use. However, at Odido, we always require a one-month notice period, which means the cancellation date is always one month in the future.
You could give your SIM card to someone else you trust who can still use it in the Netherlands. However, you remain responsible at all times for the usage and charges incurred with your SIM card during this month. If that person incurs additional costs by making calls or purchases through the App Store, you’ll receive a new bill from us. I therefore don’t recommend this. It’s not possible to share data with each other, I’m sorry!
Please let me know if everything is clear or if you have any further questions.
Hi Anouk, So I have cancelled 2 months ago and have passed that one month notice and I am still receiving an invoice. Don’t know what to do.
+9Hi Livia, that doesn't sound right. Did you receive a confirmation e-mail about the cancellation date? I'm not allowed to cancel your subscription myself. The quickest way to get this fixed is to call my colleagues from Telesales on +31624001200. They cancel your subscription directly.
I am however happy to look into your account to see if there's a pending cancellation. Before I can look into your account. I'll have to do a few checks. I've just sent you a DM with our Webcare Moderator account. Please reply to me there, and I'll have a look into your account! 😊
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