Hey everyone, I really need some advice. I canceled my subscription on March 7th and returned the device within the cooling-off period. I was also given false information that the tablet was free, but in reality, it wasn’t. I called customer service multiple times but its still not resolved.
The shop promised to cancel, but I’m still being billed, even though I don’t have the device. Can anyone guide me on how to file a formal complaint or what steps I should take next? Thanks so much!
Beste antwoord door eric
Hi
Unfortunatly , on this forum you talk to other customers and we can not look in to the Odido systems. Also moderators are not able to. Customer care can be reached via the phone or a direct message on Facebook or X. You can also go back to the store.
My wild guess is that the invoice was already generated when you brought back the device and next month a credit invoice is created.
+14Hi
Unfortunatly , on this forum you talk to other customers and we can not look in to the Odido systems. Also moderators are not able to. Customer care can be reached via the phone or a direct message on Facebook or X. You can also go back to the store.
My wild guess is that the invoice was already generated when you brought back the device and next month a credit invoice is created.
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