Hello
I would like to end the subscription for my 3 phones due to relocation. I’ve called the customer service and they requested a proof of deregistration to be sent to an email address but i received an answer saying that the email is no longer valid and the request would not be processed.
Is there another email address that could be used to send the requested document?
Kind regards
Beste antwoord door andremec
Hello
Which email address did you send your email to? You can forward proof of your move to incasso@odido.nl. This will ensure that it reaches the right department and your request will be processed within a week.
I see that the numbers ending in ***0426 & ***0793 can be canceled monthly. The number ending in ***1836 is still under contract until January 4, 2027. A settlement fee will be charged for this. You will then pay 50% of the monthly costs for the remaining months.
If you can send the documents and also mention that it concerns all 3 numbers, they will confirm this to you by email when it has been processed.
If you have any other questions, please feel free to ask. We are here for you!
Hello
Thank you for your support. The email that i got was “internet.service@odido.nl”. I already sent a new email to the email address you provided.
Kind regards
+9Hello
Which email address did you send your email to? You can forward proof of your move to incasso@odido.nl. This will ensure that it reaches the right department and your request will be processed within a week.
I see that the numbers ending in ***0426 & ***0793 can be canceled monthly. The number ending in ***1836 is still under contract until January 4, 2027. A settlement fee will be charged for this. You will then pay 50% of the monthly costs for the remaining months.
If you can send the documents and also mention that it concerns all 3 numbers, they will confirm this to you by email when it has been processed.
If you have any other questions, please feel free to ask. We are here for you!
Hello
Which email address did you send your email to? You can forward proof of your move to incasso@odido.nl. This will ensure that it reaches the right department and your request will be processed within a week.
I see that the numbers ending in ***0426 & ***0793 can be canceled monthly. The number ending in ***1836 is still under contract until January 4, 2027. A settlement fee will be charged for this. You will then pay 50% of the monthly costs for the remaining months.
If you can send the documents and also mention that it concerns all 3 numbers, they will confirm this to you by email when it has been processed.
If you have any other questions, please feel free to ask. We are here for you!
Hello
Thank you for your support. The email that i got was “internet.service@odido.nl”. I already sent a new email to the email address you provided.
Kind regards
+9Hi
If you have any other questions, you know where to find us. Feel free to ask your questions anytime!
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