Change my subscription to prepaid

Question

Hello,Can anyone from Odido help me to transfer my subscription to prepaid one I am moving abroad but still need to keep my NL phone number. How it works with pre-paid? Top up everytime?

Waqqas · Accepted Answer

Hello ​@priscilla0203For that you need to cancel the subscription and have it transferred to prepaid, this can only be done via the customer support on telephone number 0800 0092.To keep your prepaid active you will have to call, use data or send an SMS every 6 months.

Anouk van Odido · Answer

Good morning ​@priscilla0203, how exciting that you are moving abroad. Prepaid is indeed an excellent option for keeping your Dutch number. This is because you don't have any fixed monthly subscription costs. However, it is important that you actively use your number once every six months. By active use, we mean, for example, making calls or topping up your credit with at least €10. You can read everything about your Prepaid connection here on our website.You can also easily top up your Prepaid connection online. Fill in this form and you can pay at the end. It's that simple!To convert your subscription to Prepaid, please contact my colleagues in the Cancellations department on: 0800 – 7123. Are you calling from abroad? Then you can reach us on +31624001400. My colleagues in this department are available on weekdays between 8:00 a.m. and 8:00 p.m. and on Saturdays between 9:00 a.m. and 5:30 p.m. My colleagues will make sure everything goes according to plan for you!

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