Hello ​@hihihi00, very understandable that you want to cancel your subscription because you are abroad. I will be happy to help you with this! May the number expire or do you want to convert the subscription to a PrePaid connection? Is your subscription already out of contract? Then the earliest I can cancel it for you is 24/01/25 due to a month's notice. If you are still in contract, you have to buy off the subscription. You then pay 50% of the monthly costs for the remaining months and the device credit you still have open (if you have one). Also take into account one month's notice. 

Could you please enter your full name, phone number, zip code + house number, date of birth and the last 4 digits of your bank account number in your profile? Then I can check with you! I will only need an additional verification after that to make sure you are the right person. For this, I will send a verification code to your number by text message. Once you can share the correct code, I can process the cancellation for you!

Looking forward to your response!

Hi

Hello ​@hihihi00 Your posts were automatically marked as spam because your private information was public. This is not convenient, of course. I have listed them in your profile for now, so that it is only visible to us. I see that you are already out of your contract period. Since your SIM card is not working, I just sent you the verification code by email. Can you share that code with me? Then I can stop the subscription for you as of 24/01/25! 

Dear Pharwin, 

Thank you for your fast processing. 

The verification code that I receive via email is 8433287

Hi ​@hihihi00 thanks for sharing the code! I have just processed the cancellation for your subscription. It will be discontinued on 24/01/25 and I've sent you a confirmation email about this as well! 

If there is anything else I can do for you, feel free to let me know. For now, have a nice day and have fun abroad. We hope to see you back with us one day!