Cancel subscription

Hi ​@Waqqas 

Thanks for your reply! That number is extremely difficult to get any answer from. I tried twice. The first time, I called and waited 10 min to finally get someone answer me, saying I either cancel at the end of my contract or I apply for cancelling earlier but he would have to put me through the other department (a Dutch word I didn't understand). So I waited another 25 min listening to that looping music till I lost my patience and couldn't afford to call any more minutes. Then I called a second time, same drill of 10 min waiting till finally someone picked it up and said again "either cancel at the end of my contract or contact incasso@odido.nl" At least the last bit was new so I messaged that email address but wow, no reply even after a follow-up email. Luckily, I myself tried to find their subscription cancellation page for after the contract termination. I asked for cancelling my subscription the day immediately after my contract end date, roughly one month after, I got a no-reply email from Odido: "Your cancellation has already been processed with us; your contract will end on January 2, 2026. You will receive your final invoice in January." I just want to make sure that there is not any word game right here. The email means that my subscription was successfully cancelled and that I do not need to pay Odido anymore since January 2, 2026. Is my understanding correct?

Hi Ywang, I hope you're enjoying your stay abroad and thanks for choosing us during your time in the Netherlands. I'm happy to hear that you found the cancellation form online. You always have a 1 month notice period. For example if you cancel on the 2nd of December, your subscription will run until the 2nd of January. If you've received this confirmation than it sounds like the cancellation was successful. The last invoices you will receive will be for your last month and also the cancellation fee. That is an amount that you pay if you cancel while you're still under contract. If you add your zip code and house number to your profile, I'm happy to double check this for you! 😊