Hello,
I subscribed to odido sim only package on 28th April. However, I have changed my mind and no longer want it anymore. What is the process of cancelling? Is there a cooling off period?
Beantwoord
Cancel subscription
Beste antwoord door Waqqas
Hello
You have 14 days to cancel your subscription but for that you will need to call the customer support on telephone number 0800 0092.
+15- Odido Superuser
- Antwoord
Hello
You have 14 days to cancel your subscription but for that you will need to call the customer support on telephone number 0800 0092.
Hi,
I called 0800 0092 to cancel on 29th April 2025. The agent told me to return the sim to either an odido shop or through postnl. I used postnl with registered mail. The package was delivered successfully. However, yesterday I got an email that my invoice is ready and that I'll be debited on September 5th. This does not make sense to me when I have specifically canceled based on the instructions of the agent. Can someone please help me with this?
+9Hi Asaac, good to see that you talked to my colleague on the phone. I can’t find your 06-number in our system. Can you check this number? Or do you have your ordernumber for me? Please also add your zip code, house number and the last 4 digits of your IBAN. If you also have the invoice number, I can also look it up and give you more information about it! 😊
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