Hello @Seonmin 

If you fill out all the privé velden in your community profile than a moderator can look into this and help you cancel the subscription.

I filled out everything I could. I’d appreciate if you can look into it.

Hi Seonmin, welcome to our Community! Thanks for adding your information to your profile. I've looked into your account, and I see the cancellation request from the 21st of October. Strange that you didn't receive the confirmation mail. Did you check your spam box to see if you received it there perhaps? Either way, I've just sent you the confirmation mail again. Please let me know if you received it. Your subscription will stop on the 21st of November! 

Hi, thank you so much for your help. 

I received the confirmation email. 

May I ask what is the outstanding amount that I have to pay? And is it possible for me to pay it right away? 

Hello @Seonmin, You only have to pay the upcoming invoices. Keep in mind that you have an old-Tele2 subscription, where your bills are billed in arrears. So the invoice of October, is about the month of September. In November you will receive the invoice for October and in December you will receive your last invoice for November. There will be billing on your final invoice until the end date of your subscription, which is November 21. So you will receive a total of 2 more invoices from us. Those cannot be paid right now, you will really have to wait for them, sorry! 

If you have any other questions, feel free to ask!