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Cancel Subscription

  • August 11, 2024
  • 1 reactie
  • 33 Bekeken

Hello,

I purchased a mobile subscription on August 8. I've changed my mind and want to cancel my subscription. Do I pay a fee for this?

August 12, 2024

Hi cemiledi, welcome to our Community! I see that you have a Sim Only subscription and if you cancel now, you are still within your period of 30 days where you can choose to cancel the subscription without a fee. I've looked into your order and I see that you choose to bring your phone number, so if you want to purchase a new subscription somewhere else, please keep in mind to request number porting as well so that you don't lose your number! 😄

1 reactie

Marciano van Odido
Moderator
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Hi cemiledi, welcome to our Community! I see that you have a Sim Only subscription and if you cancel now, you are still within your period of 30 days where you can choose to cancel the subscription without a fee. I've looked into your order and I see that you choose to bring your phone number, so if you want to purchase a new subscription somewhere else, please keep in mind to request number porting as well so that you don't lose your number! 😄