Cancel plan from Australia

Hi there, 

Thank you for your reply. I asked the salesperson at the store (Amsterdam Centruum on Kalverstraat) my situation and he helped set it up for me. Since it was in Dutch, I am not 100% sure, but I explained that I was leaving end of July and would need to cancel then. I tried cancelling on the app, but I only received an email that said it would be cancelled in 2028. I keep receiving new invoices and am now told I owe 120e. 

I have tried calling this number but it doesn’t go though. Can I please ask someone to either call me on WhatsApp or email me? 

Hi Lexhalpin, no problem. Have you not paid the incoming invoices, that you are now receiving a payment reminder of a total of € 120? Or is this perhaps the buy-out amount (afkoopsom)? If you've cancelled your subscription before the end of your contract, you receive the buy-out amount. Please reply to my DM from Webcare Moderator. I'm happy to look into your account to see what's going on!

My sales colleagues (the only ones who can do cancellations) can only be contacted through phone.

Good afternoon Lexhalpin, thank you for your DM. I've looked into your account and I'm happy to explain the open amounts. I see that you've cancelled your subscription via Mijn Odido. However, a cancellation via Mijn Odido only works if you're already outside of your contract. Otherwise the cancellation will be done at the end of your contract - which is 30-01-2028. What you need is an early cancellation of your contract. Which can only be done by Telesales per phone, in an Odido Shop or per letter. 

If you can't reach my colleagues from Australia, I'm happy to do a request by one of my colleagues from Telesales. I can't promise if he can do this for you. But I'm going to try. But first let me explain the open amounts, because if my colleague can cancel your subscription, he will tell me that all open amounts must be paid first.

These are the open amounts that still need to be paid:

• Invoice from 24-07-2026 = € 50,21
• Invoice from 22-08-2026 = € 37,92
• Invoice from 16-09-2026 = € 32,50
• Total = € 120,63

These amounts have been rejected/reversed. But they still need to be paid, because there has not been a correct cancellation.

You can simply pay with iDeal on this page: Facturen | Odido. You can also do a manual payment:

• NL03 COBA 0733 959 717
• Odido Netherlands B.V.
• € 120,63
• Description: 1.23064171

Please let me know once you've done this. Then I can ask my colleague to cancel the subscription right away. Please note that cancelling your subscription early will come with a buyout amount (afkoopsom). This is the total amount that you would've paid until the end of your contract.

Hi there.

Thanks for explaining, but I won't be paying a buyout or any charges after I cancelled on 21/7/2026.

In January, I told the store employee several times that I was only in the Netherlands for 6 months and needed a plan I could cancel after that. He signed me up to a 2-year contract in Dutch anyway and never mentioned a buyout fee. I was misled and deceived, and I'm not responsible for the consequences. Odido's support options are also very hard to reach from overseas, with no chat or WhatsApp and a phone line that doesn't work.

Please:
1. Treat this message as my written request to cancel early, effective from 21/7/2026, and confirm when you received it.
2. Ask Telesales to process the cancellation now, without payment first.
3. Send me a copy of my signed contract.
4. Escalate this to a supervisor or complaints team to waive all fees, and tell me how to file a formal complaint.

If this isn't resolved, I will take it to De Geschillencommissie and the ACM.

Good morning, you're welcome. I understand that having to pay after all isn't ideal, but I strongly recommend doing so. This way, you avoid extra charges, administration costs and a Preventel registration. Our Telesales department can be reached from abroad (+31 6 2400 1200). I've tested it with another colleage abroad. I’m not sure why you’re unable to get through from Australia, but this is the only way to cancel your subscription early.

If I were to ask Telesales to cancel the subscription free of charge, they would certainly refuse. As the customer, you always have to do the cancellation yourself. I also cannot arrange for the charges to be waived. As I mentioned earlier, the cancellation was not processed correctly. You can easily download your contract from this page in My Odido: Abonnement & Instellingen | Odido. I have also consulted my manager, and there is nothing we can do about the charges. If my colleague at the Odido Shop failed to provide full information back in January, I sincerely apologize. However, you are always shown the contract before signing it, and it clearly states that it is a two-year contract, including the terms and conditions. I hope this clarifies the situation.