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Beantwoord

Cancel contract


I have left the Netherlands and want to cancel my contract. 

Beste antwoord door Waqqas

Hello @Shelly1 

Do you have a mobile subscription and are you still in your contract period or not?

If you are still in your contract period than you'll pay €13,50 x the remaining months and the remaining costs for the mobile iif you have one. If you are out of your contract period than you'll only pay for the final invoice.

Keep in mind that there is a one month cancellation period.

If you are in a country where T-Mobile is active and you have a contract with them there than your contract here can be ended for free

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5 reacties

Waqqas
Super User
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  • Odido Superuser
  • Antwoord
  • August 2, 2021

Hello @Shelly1 

Do you have a mobile subscription and are you still in your contract period or not?

If you are still in your contract period than you'll pay €13,50 x the remaining months and the remaining costs for the mobile iif you have one. If you are out of your contract period than you'll only pay for the final invoice.

Keep in mind that there is a one month cancellation period.

If you are in a country where T-Mobile is active and you have a contract with them there than your contract here can be ended for free


  • heeft eerste post geplaatst
  • September 9, 2022

Hi i want to cancel my sim only contract what can i do?


Hajar van Odido
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Hi @Tiago98 

I can help you with your request. Do you have a mobile subscription and are you still in your contract period or not? If you are still in your contract period you will have to pay off your contract and device. If you are out of your contract period than you'll only pay for the final invoice. There is also a one month cancellation period. If you send me a private message with your 06-number, name, birth-date, full address and the last 4 numbers of your IBAN i will help you with your request.


  • heeft eerste post geplaatst
  • September 12, 2022

Hi @Hajar 

i have a 2 year contract but is just sim only, and i still have 1 more year, how i can send you a private message?

 

 

 

 

 

 


Hajar van Odido
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Hi @Tiago98 

If you’re still in your contract period, you will have to pay off the remaining months also when you have a Sim Only. You can send me a message if you click on my name and choose ‘’stuur bericht’’.