Hi,
I canceled my SIM card on July 20th because I was leaving the country, but my plans have changed. According to the email, I should still be able to use it until August 20th. However, it is already unavailable.
Is there any chance I can reactivate it?
Thank you in advance for your help.
Best regards,
Shroq
Beste antwoord door Waqqas
Hello
If your subscription has ended than you will have to subscribe to a new one via the website, you can fill in all the privé fields in your community profile so a moderator can check if the subscription has been cancelled or not.
+15Hello
If your subscription has ended than you will have to subscribe to a new one via the website, you can fill in all the privé fields in your community profile so a moderator can check if the subscription has been cancelled or not.
Hello
If your subscription has ended than you will have to subscribe to a new one via the website, you can fill in all the privé fields in your community profile so a moderator can check if the subscription has been cancelled or not.
I am sorry I am lost. Fill what and where?
Hello
If your subscription has ended than you will have to subscribe to a new one via the website, you can fill in all the privé fields in your community profile so a moderator can check if the subscription has been cancelled or not.
I am sorry I am lost. Fill what and where?
I can't even access my account because I do not receive the confirmation texts.
+9Hi Shroq, nice to see that you’re staying with us for a bit loonger! If you click here, you will go to your profile. Please click on ‘Bewerk profiel’, add your full name, date of birth and the last 4 digits of your IBAN and click on ‘Sla wijzigingen op’. I see that there is indeed a disconnect in progress for the 20th of August. Please let me know when you completed your profile, then I can cancel the disconnect for you! 😊
Hi Shroq, nice to see that you’re staying with us for a bit loonger! If you click here, you will go to your profile. Please click on ‘Bewerk profiel’, add your full name, date of birth and the last 4 digits of your IBAN and click on ‘Sla wijzigingen op’. I see that there is indeed a disconnect in progress for the 20th of August. Please let me know when you completed your profile, then I can cancel the disconnect for you! 😊
Hoi Marciano,
I did. Thank you in advance!
+9Hi Shroq, thank you for completing your profile! I’ve cancelled the cancellation, so your subscription will keep running. Your subscription and bundles should be working for you (and should’ve been working these last few weeks). Could you tell me more about the situation at this moment. Do you still have your Odido sim card in your phone? And are you connected to the Odido network? I’d love to hear from you if you need any help with your connection.
Please always try to turn your phone off and on and check what your phone connection says in the top right corner of your screen.
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