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add e-sim

  • March 24, 2024
  • 1 reactie
  • 82 Bekeken

Hello dear Odido community! 
 

I bought a new subscription and  e-Sim. I added e-Sim to my phone without any problems. I deleted e-Sim because I needed to install it on another phone. And I can't add it to the new phone. Can you help me.

 

Thanks.

March 25, 2024

Hello @ilhami, welcome to our Community, I'm happy to help! You can always scan an eSIM only once. Since you had already paired it, it cannot be used again. I can order a new eSIM for you, but for this you need access to your My Odido account and I see in your subscription that no account is linked. The best thing to do is drop by one of our stores: https://www.odido.nl/winkels, where my colleagues can help you pair and activate a new eSIM right away. That's also the fastest option, so you can get back online quickly! 

Will that work? If you have any other questions, feel free to ask! 

1 reactie

Pharwin van Odido
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Hello @ilhami, welcome to our Community, I'm happy to help! You can always scan an eSIM only once. Since you had already paired it, it cannot be used again. I can order a new eSIM for you, but for this you need access to your My Odido account and I see in your subscription that no account is linked. The best thing to do is drop by one of our stores: https://www.odido.nl/winkels, where my colleagues can help you pair and activate a new eSIM right away. That's also the fastest option, so you can get back online quickly! 

Will that work? If you have any other questions, feel free to ask! 

Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
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