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Hello, my mother bought a phone with the ODIDO operator connection to my phone, I received a message about changing the operator from Lebara to Odido, but I did not get a network and mobile connection, I can’t even enter to the app to try to pay for the tariff or what need is there. Since after entering by the phone number, the code is requested from this number, and since I am not connected to the connection, I cannot receive the code. What should I do?

Hello @Maksym Harkavenko 

Your mother has inserted the Odido simcard and it is not working? Is the Lebara sim still working? Your mother should wait till the Lebara simcard doesn't work anymore.

Otherwise your mother can go to a Odido store to get the Odido simcard activated if both simcards are not working anymore.

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