Lakshmi.patakamsetti schreef:
Hi Team,
after the Christmas Eve, I really got shocked seeing the invoice of 1590euros this month. I was charged for my outgoing calls to India from NL. But when I took this contract in November, I was told by klanten service and odido store people that unlimited calls to India is for free. In fact I double checked again with both customer service and store people about this. Can someone please help on this? It’s a very huge amount.
Hello @Lakshmi.patakamsetti,
Of course, that's not so nice right after the holidays! I checked your invoice with you right away and indeed I see that you paid a considerable amount for calling abroad. In your account I see that you have 10 GB + Unlimited min/SMS. You can only use your current bundles in the EU and India is outside the EU, which is why you have now been charged extra for calling this country. You can also see this on our website: https://www.odido.nl/service/producten/mobiel/buitenland/tarieven-dekking/India. If you call to this country, you pay 1.50 euros/minute.
Don't worry, you don't have to pay the amount at once. I do see that the invoice has been cashed. I advise you to return it via your internet banking. As soon as the invoice is open again in your account, you can request a payment plan via your My Odido account: https://www.odido.nl/my/facturen.
If you need help with this, feel free to let me know!
Kind regards,
Pharwin