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WIFI punten sent back via DHL but not received

  • 15 May 2023
  • 5 reacties
  • 58 Bekeken

Hi,

 

I sent back 2 WIFI punten  on Tuesday 12 April via DHL but I received 2 emails from T-mobile Thuis stating they were not received. DHL app shows the box was sent and delivered though.

Could please have a look and let me know what is the status of the retouren?

 

Thanks

Tiphaine

 

5 reacties

Waqqas
Rank
Reputatie 7
Badge +15

Hello @Tiphaine 

Did you add a note with your customer details or a retournummer?

Can you also provide the tracking code and make sure your klantnummer is filled in in your community profile?

Welkom op de Odido community!
T

Hi,

my customer number is XXXX (already filled in my profile)

Retour number is on the screen shot below

and here is the tracking code is JVGLOTC0040243647

Moderator edit: please don’t add personal information to a public post.

Jason van Odido
Rank
Reputatie 7
Badge +16

Hi @Tiphaine, thanks for adding the proof of shipment! I’ve removed the one, remaining wifi extender from the return-database. You won’t receive anymore mails regarding the return of hardware - should you receive another email, please disregard it and throw it in the bin. 

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
T

Hi Jason,

thank you very much ! I wanted to make sure you actually received them. Good I will disregard any future emails if any. 
Have a great day!

 

Jason van Odido
Rank
Reputatie 7
Badge +16

You're very welcome @Tiphaine! Have an amazing day! 

Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base

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