I sent back 2 WIFI punten on Tuesday 12 April via DHL but I received 2 emails from T-mobile Thuis stating they were not received. DHL app shows the box was sent and delivered though.
Could please have a look and let me know what is the status of the retouren?
Thanks
Tiphaine
Bladzijde 1 / 1
Hi Jason,
thank you very much ! I wanted to make sure you actually received them. Good I will disregard any future emails if any. Have a great day!
Hi,
my customer number is XXXX (already filled in my profile)
Retour number is on the screen shot below
and here is the tracking code is JVGLOTC0040243647
Moderator edit: please don’t add personal information to a public post.
Hi @Tiphaine, thanks for adding the proof of shipment! I’ve removed the one, remaining wifi extender from the return-database. You won’t receive anymore mails regarding the return of hardware - should you receive another email, please disregard it and throw it in the bin.
You're very welcome @Tiphaine! Have an amazing day!
Hello @Tiphaine
Did you add a note with your customer details or a retournummer?
Can you also provide the tracking code and make sure your klantnummer is filled in in your community profile?
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Bestand scannen voor virussen
Sorry, we zijn de inhoud van dit bestand nog aan het controleren om er zeker van te zijn dat het veilig is om te downloaden. Probeer het nog een keer over een paar minuten.