WIFI punten sent back via DHL but not received

  • 15 May 2023
  • 5 reacties
  • 53 Bekeken



I sent back 2 WIFI punten  on Tuesday 12 April via DHL but I received 2 emails from T-mobile Thuis stating they were not received. DHL app shows the box was sent and delivered though.

Could please have a look and let me know what is the status of the retouren?






Beste antwoord door Waqqas 15 May 2023, 12:39

Bekijk origineel

5 reacties

Reputatie 7
Badge +15

Hello @Tiphaine 

Did you add a note with your customer details or a retournummer?

Can you also provide the tracking code and make sure your klantnummer is filled in in your community profile?


my customer number is XXXX (already filled in my profile)

Retour number is on the screen shot below

and here is the tracking code is JVGLOTC0040243647

Moderator edit: please don’t add personal information to a public post.

Reputatie 7
Badge +16

Hi @Tiphaine, thanks for adding the proof of shipment! I’ve removed the one, remaining wifi extender from the return-database. You won’t receive anymore mails regarding the return of hardware - should you receive another email, please disregard it and throw it in the bin. 

Hi Jason,

thank you very much ! I wanted to make sure you actually received them. Good I will disregard any future emails if any. 
Have a great day!


Reputatie 7
Badge +16

You're very welcome @Tiphaine! Have an amazing day!