Dear Authorized,
I applied for T-mobile house internet some time ago, and on 26th of March, technician came from T-mobile and installed the internet.
However, just because I didn't get any email or calls from my current internet provider Ziggo, I suspected the subscription cancellation process and called T-mobile customer service and asked how the cancellation process was going with Ziggo. Then I got an answer that T-mobile didn't do anything with that(although I explicitly mentioned this) and told me that I need to cancel it my own.
Anyway, I called Ziggo and handled(started the cancellation process) it and Ziggo told me that the internet subscription will end on 27th of April. Then I turned off T-mobile's modem not to do any data consumption and turned on Ziggo's modem again.
So , I would ask your support for changing(postponing) my subscription start date or if this is not possible reimbursing the first month's invoice. Because currently I have two subscriptions at the same time.
Kindly for your help.
Beantwoord
"Not handled" Subscription Cancellation Process with the Previous Internet Provider
Beste antwoord door Brian
Hi @fthtkn , it would appear that one of my colleagues made a mistake and re-entered your application. With this new order he or she forgot to re-enter the 'Overstapservice' as well. I will credit the subscription costs from 25-03-2019 (the original 'overstap' date) until 27-04-2019. I can only do this after the 27th so I will process the credit next week and I will sent a confirmation through here. My apologies for the mistake and if there is anything else I can do for you I'll be happy to help!
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- Oud-Moderator
- 6076 reacties
- Antwoord
Hi @fthtkn , it would appear that one of my colleagues made a mistake and re-entered your application. With this new order he or she forgot to re-enter the 'Overstapservice' as well. I will credit the subscription costs from 25-03-2019 (the original 'overstap' date) until 27-04-2019. I can only do this after the 27th so I will process the credit next week and I will sent a confirmation through here. My apologies for the mistake and if there is anything else I can do for you I'll be happy to help!
Hi @Brian ,
Thank you for your reply. Once the process is done we can get in contact again through here.
Kind regards,
Fatih
Thank you for your reply. Once the process is done we can get in contact again through here.
Kind regards,
Fatih
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- Oud-Moderator
- 6076 reacties
Hi @fthtkn , I have reimbursed the subscription costs for the period 25-03-2019 (the original 'overstap' date) until 27-04-2019 as discussed before. You invoice for April has already been made so the amount, a total of € 35,54 will be deducted from you next invoice in May. If you have any questions let me know, I'll be happy to help! 🙂
Hi Brain ,
Thank you so much for your reply and quick action.
I would like to mention one more point. Today I got my first invoice an I see an item for 'Eenmalige kosten' for 67,50 Euros. Actually before installation I called customer service and explicitly asked whether there would be an extra cost except monthly payment, but unfortunately I could not get an clear answer(It was same in the branch that I did my application). And now I saw an extra 67,50 cost and it was kind of a suprise which is not very pleasant and made me disappointed. I can understand this one time cost for activation and installation but it would be better if I knew this beforehand. Maybe it would affect my decision on changing my provider.
If you could also do anything about this one time fee, I would highly appreciate.
Kind regards,
Fatih
Thank you so much for your reply and quick action.
I would like to mention one more point. Today I got my first invoice an I see an item for 'Eenmalige kosten' for 67,50 Euros. Actually before installation I called customer service and explicitly asked whether there would be an extra cost except monthly payment, but unfortunately I could not get an clear answer(It was same in the branch that I did my application). And now I saw an extra 67,50 cost and it was kind of a suprise which is not very pleasant and made me disappointed. I can understand this one time cost for activation and installation but it would be better if I knew this beforehand. Maybe it would affect my decision on changing my provider.
If you could also do anything about this one time fee, I would highly appreciate.
Kind regards,
Fatih
Hey Fatih,
I would like to give you more information. On the day your order has been placed, you've received an e-mail with your order overview. In that confirmation you can find your monthly costs and the installation and activation costs.
"Installatie Basis €75.00"
"Actie: Installatie Basis €-37.50"
"Activatiekosten€30.00"
Therefore I sadly can't reimburse the fee for you. I'm sorry for the inconvenience!
I would like to give you more information. On the day your order has been placed, you've received an e-mail with your order overview. In that confirmation you can find your monthly costs and the installation and activation costs.
"Installatie Basis €75.00"
"Actie: Installatie Basis €-37.50"
"Activatiekosten€30.00"
Therefore I sadly can't reimburse the fee for you. I'm sorry for the inconvenience!
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