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Beantwoord

Moving to new house move order on on hold

Z

Hello all,

I am not able to connect any agent via char so here we go,

I am moving to a new address tomorrow and I contacted t-mobile and started the process on 2nd of May.
I see that there is no progress. 

Just to give a bit more detail, we lost our internet connection today (we don’t have internet in the old house anymore) so I thought they moved it to the new house already. I went to the new house there is this small box (see the first image) where you need to cut some cables and connect them in weird way is already installed. I connected to that box to my router but I still don’t have internet. I will try again tomorrow but meanwhile could someone please check if everything is ok or not?

Thanks in advance!  

 


 

 

Beste antwoord door Demi van Odido

@endertunc I see that your moving order is on hold. It looks like you need to confirm the order summary. I see this hasn’t been done yet. I will send you a private message with the information and if you agree on the terms, I can get the move order through. Right now the Internet is not activated yet on your new address. 

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    5 reacties

    Demi van Odido
    Moderator
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    • Demi van Odido
    • Oud-Moderator | Internet + TV
    • 1995 reacties
    • Antwoord
    • 11 juni 2022

    @endertunc I see that your moving order is on hold. It looks like you need to confirm the order summary. I see this hasn’t been done yet. I will send you a private message with the information and if you agree on the terms, I can get the move order through. Right now the Internet is not activated yet on your new address. 

    Per 1 juni 2025 niet meer werkzaam als moderator. Voor vragen, maak een topic aan. De andere moderators helpen je dan zo snel mogelijk verder.
    Z

    Hello all,

    We still don’t have internet in the new house. As I explained above, we have this box;
     

    which I connected through “DSL” cable to router. Could someone please help me what might be wrong? 

    Thanks in advance!

    Z

    And this is how the lights look like;

     

     

    Jason van Odido
    Moderator
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    Hi @zparkerdiaz5, Customer Service has processed the request for a technician. The technician will finalize the installation at home. Did you manage to make an appointment yet?

    Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
    Hidden.nld
    Super User
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    • Hidden.nldSuper User
    • Odido Superuser
    • 3596 reacties
    • 17 juni 2022
    zparkerdiaz5 schreef:

    Hello all,

    We still don’t have internet in the new house. As I explained above, we have this box;
     

    which I connected through “DSL” cable to router. Could someone please help me what might be wrong? 

    Thanks in advance!

    This is not the incoming line. Please make a picture of the whole cabinet 

    Heeft geen glazenbol.
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