Is the glass fiber cable already in the house? The installation package is only send out and an internet engineer can be ordered when the cable is ready to be used.  The physical installation of the cable is done by the gridoperator in your town. Odido ordered a rental towards your adres and wait for completion to be able to start the internet service.

The mentioned date is a wish date. If the cable is not yet installed,  specially in appartment buildings with a home owner association, this can take more time. 

No, the cable is not in the house yet. When the first guy came and checked the house he made some pictures and made a report. He said another team would come to fix the cable. Do I need to call anyone to get it in the house? I thought once the package comes then I would make an appointment with the installation guys (Guidion?)

The gridoperator does use other contractors for the installation of the cables. Guidon only installs the router and ONT after the cable is ready in order ny Odido. That can some more time. The wish date will not he met unfortunatly. Maybe this is a temporarily alternative for you to order.

Hi ​@memo96, great to see that you chose us, welcome! I checked it right away and I see that the network administrator still has to do some things for your fiber optic connection. As soon as this is possible, they will contact you directly. You will then receive your installation package and Guidion will come and install it. Feel free to leave a comment if you have any questions or if something is unclear. For now, I wish you a very happy New Year! Greetings, Ishana

Hi ​@Ishana van Odido , thanks for the response. Do you have any idea how soon the network administrators can finish what they have to do? Do I have to contact them? I have been waiting for quite a while and we just rely on my phone internet which is not convenient for all the people in the household.

Hi ​@memo96 ,

You have no costs for the subscription until it is delivered.

That is why I adviced a temporarily product like klik and klaar That is direct avaliable and a contract term of only one month. This is a high speed 5G mobile product but gives a full router with wifi connection to your household. Once the fiber is finally delivered you can stop the klik and klaar product again. The cost is only €25 per month including the 5G router.

I may go with this ​@eric . I called Odido and they gave me the number for Opendutch fiber. The guys told me that it could take months to make an appointment. It has already been almost two months. I was shocked to hear this.