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I can't add my internet subscription to my odido account

J
  • Javadkh
  • heeft eerste post geplaatst
  • 1 reactie

I tried to add my internet subscription to my odido but it throws this error.

Het is niet mogelijk dit mobiele nummer te koppelen.

The address and email for my internet connection are the same as my mobile, but I noticed my initial are slightly different maybe that's the reason.

Can someone please help me? 

Beste antwoord door Javadkh

Nora van Odido schreef:

Hi @Javadkh, I want to give you a warm welcome to our community! You are sharp to notice that the initials are different, they do need to be exactly the same for you to be able to connect both subscriptions to the same account. I have now changed this for you. Can you please try to connect the Internet subscription again and will you let me know if it has worked? 

Hi Nora

Yes that works!

I just added the subscription to my account.

thanks a lot!

Bekijk origineel

3 reacties

Nora van Odido
Moderator
Forum|alt.badge.img+5
  • Nora van Odido
  • Moderator | Internet + TV
  • 1792 reacties
  • 24 juli 2024

Hi @Javadkh, I want to give you a warm welcome to our community! You are sharp to notice that the initials are different, they do need to be exactly the same for you to be able to connect both subscriptions to the same account. I have now changed this for you. Can you please try to connect the Internet subscription again and will you let me know if it has worked? 

Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base
J
  • Javadkh
  • Auteur
  • heeft eerste post geplaatst
  • 1 reactie
  • Antwoord
  • 24 juli 2024
Nora van Odido schreef:

Hi @Javadkh, I want to give you a warm welcome to our community! You are sharp to notice that the initials are different, they do need to be exactly the same for you to be able to connect both subscriptions to the same account. I have now changed this for you. Can you please try to connect the Internet subscription again and will you let me know if it has worked? 

Hi Nora

Yes that works!

I just added the subscription to my account.

thanks a lot!

Pharwin van Odido
Moderator
Forum|alt.badge.img+8

Hello @Javadkh nice that it worked! On behalf of my colleague Nora: no thanks and you're welcome! If there is anything else we can do for you from this side, please feel free to let us know. For now, have a very nice day! 😊

Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.

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