T-Mobile contract termination

Hi @Waqqas , thanks for your reply!
Yes, I believe my contract already ended. I would ask you to proceed. But please just give me a brief or specific info of what is going to happen in this particular case. I trust I only have to pay one more period/month/invoice. Otherwise I would rather wait...

@Waqqas by the way. Are you a moderator? How can I refer to one?

I checked my profile and I believe I’m out of contract period. Mostly because there is an option to “extend” available. 

@oscarpm

I'm not a moderator, you will only pay for the final invoice, keep in mind there is a one month cancellation period.

Please wait for a moderator to reply and make sure your klantnummer is filled in in your community profile.

Hi @oscarpm 

I see @Waqqas already provided you with the information you need. You can file a cancellation request free of charge if your contract period had ended. If you’re still in your contract period you will have to buy of your contract. If you can send me a private message including your 06-number, name, birth-date, full address and the last 4 numbers of your IBAN, I will help you with your request. 

Hi Hajar,

The contract was successfully terminated. But the last payment wasn’t recognized. Since I don’t have an active Dutch bank account anymore I paid through bank transfer. I followed the instruction provided along with the invoice email. I’ll attach all the files for your concern. I’m hoping you could find out what may be wrong. Thanks in advance!

Kindly,
Oscar  

Hi @oscarpm 

Did you get an error when you tried to make the payment manually? The account number you used is correct. It is NL03 COBA 0733 959 717 t.n.v. T-Mobile. Could you try it again if it didn’t work the first time? If that’s not an option it their an option to make the payment from a Dutch bank account? Please let me know if it works. 

Hi Hajar,

No, the payment went through. the first attachment is the payslip. I just covered my IBAN with a red rectangle for privacy. But you can still see the 4 last digits. I fallowed the instructions and added a message with the client number they ask to fill either the reference they ask for. Here: 

• Kenmerk: 5413343751
• Beschrijving: T-Mobile betaling (1.17953876)

(In English):

• Attribute: 5413343751
• Description: T-Mobile payment (1.17953876)

I’ve paid and added these details to the payment. 

Could you please help me communicating T-Mobile I’ve already paid?

this is what I have on my T-mobile account:

Hajar,

Sorry, I just noticed this is already a new reference because the reference for the first payment already expired. Here’s the reference I used for the payment:

• Kenmerk: 5413253711
• Beschrijving: T-Mobile betaling (1.17953876)

Instead of “Kenmerk” I wrote “attribute” (that’s what appears if using T-mobile in English)

Can you help me verifying the payment?

Thank you so much!
Oscar

Hi @oscarpm 

I couldn’t find your payment in our system so I created a case for you and our finance department will look into this. They will contact you within 5 business days once they have more information. I am sure this will be solved soon!

Thank you @Hajar !

Hello

I couldn't make a new topic about it, and that why I am texting here. Sorry for that.

I would like to suspend the SIM card contract for me and my wife due to the fact that we are outside the country.

Our main contract has ended, and we pay for phone service every month.

I would be very grateful if you could help us do this.

Thank you

Hi ​@AlexandeerZ, I fully understand that your subscription is no longer needed since you are abroad. I will be happy to help you with this! 

How crazy that you couldn't create your own topic. What kind of (error) message did you get exactly when creating it? Did you try this on your phone? Can you try it with another browser/laptop to see if it works then? 

For now I will help you further in this topic! Do I understand correctly that you no longer need your number and want to cancel the subscription? Or do you want to convert it to PrePaid so that the number still remains active? 

I immediately checked your subscription and I see that you are already out of contract. The earliest I can arrange this for you is 24/03/25 due to a month's notice period. I just need to perform an additional verification to make sure you are the right person. I have just sent a verification code to your number by text message. Can you share it with me? And can you indicate if you want to cancel the subscription or keep it active as PrePaid? 

I'd love to hear from you!

Hi ​@Pharwin van Odido ,

The verification code is 8538535

Could you, please, explain about the PrePaid? If it works for me, then I might consider this method for me and my wife.

Regarding The new topic. I’ve tried to press the button Post, but it doesn’t work for me.

Thank you.

Hi ​@AlexandeerZ thanks for sharing the code! Before taking action, I'd like to give you more clarity! You can keep your number active with us as a Prepaid connection. That doesn't work like a subscription, what you don't pay monthly for it. If you want to call/text or surf the Internet, you only need to have sufficient credit. You can always choose how and when you put credit on your Prepaid account. More information about this can be found on our website: https://www.odido.nl/service/producten/mobiel/prepaid.

This way, your number will remain active with us. Should you ever want to take out a subscription with us again, you can easily request number portability. The only thing you have to do with Prepaid is to actively use it once every 6 months. By active use we mean: 

• Calling yourself (if the call is answered)
• Recording someone else's voicemail
• Sending text messages
• Top up credit yourself
• Mobile internet
• Forwarded call (only if the party forwarded to accepts the call).

Under no active use: 

• Being called (picking up or not makes no difference)
• Outgoing calls that are not answered
• Own voicemail that is recorded
• Text messages received
• Top-ups made by Odido itself (for example, as a promotion or via the goodwill tool)
• Forwarded call (if the party forwarded to does not answer the call)

Would you like that? Feel free to let me know and I'll set it up for you! 

Hi ​@Pharwin van Odido ,

Thank you for letting me know about this option. Yes, I would like to activate this mode for me and my wife.

I will appreciate it if you do it for us.

Thank you very much

Hi ​@AlexandeerZ no problem! I have just processed the conversion to Prepaid for you. Your subscription will be discontinued on 24/03/25 and converted directly to a Prepaid connection. I sent you a confirmation email about this as well! 

For your wife, I would also like to make arrangements. However, it can't be done through you. I can and may only further assist the contractholder. Is the subscription in her name? Is it possible for her to create her own topic about this on our Community? Then I can sort it out for her too! 

Alternatively, she can contact us by phone by calling: 0800-0092. You can do this from Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 17:30. 

Or through our webcare team on Facebook (Odido Nederland) or X/Twitter (@odidonederland). We are happy to help her there! 

Hello ​@Pharwin van Odido  I also would like to activate this mode. Just created a profile if I need to add something in it, please, let me know

Thank you.

Hello ​@Tatiana Zlata welcome to our Community! Very understandable that you want this too, and I would be happy to clarify this for you. Do I understand correctly that you want to convert your subscription to a Prepaid connection? That is possible after one month's notice. Are you still in contract? Then you need to buy off the subscription. You then pay 50% of the monthly costs for the remaining months and the device credit you still have open (if you have one). If you are no longer in contract, this can be done after one month's notice and is completely free of charge. 

Since today I no longer have the option to cancel your subscription or convert to Prepaid. In this case, you can contact one of our sales advisors by calling 0800-0092. This can be done from Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 17:30. They will be happy to help you! 

If you have any other questions, feel free to let them know. I'm here for you! 

Hello, ​@Pharwin van Odido 

I apologize for my delaying answer.

 I would like to my terminate my mobile (number) contract. It has been finished a long time ago, and I do not use it anymore. Could you, please, terminate it. 

Thank you very much

Hello ​@Tatiana Zlata, no problem! If I could fix it for you I would have gladly done so, but I can't now. You can cancel by phone by calling 0800-0092. If calling is not possible, you can also use our online contact form. A colleague will take care of it as soon as possible! Keep in mind that you have one month's notice.

If you have any other questions, feel free to ask!