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Beantwoord

Cancellation

  • 15 december 2020
  • 6 reacties
  • 162 Bekeken

I need to cancel my subscription (starting 24/12), and therefore reverse the termination process with the previous provider, as the contract is not started yet there should be no cost, is that correct?

Can an operator solve that right away? I’m not currently in the Netherlands and I have no other way to get in touch with costumer service.

 

Kind regards

Beste antwoord door Cal van Odido

Hi @Carcrellat,

Very unfortunate to hear that you will be leaving us already! I had hoped that we could provide you with great internet. Of course I do not want to stand in the way of your wishes, but it seems that a colleague of mine has already terminated the order. If there's anything else, please feel free to let us know. I wish you the best of luck, and hopefully we can do more for you in the future!

Bekijk origineel

6 reacties

Cal van Odido
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  • Oud Moderator
  • 3618 reacties
  • Antwoord
  • 16 december 2020

Hi @Carcrellat,

Very unfortunate to hear that you will be leaving us already! I had hoped that we could provide you with great internet. Of course I do not want to stand in the way of your wishes, but it seems that a colleague of mine has already terminated the order. If there's anything else, please feel free to let us know. I wish you the best of luck, and hopefully we can do more for you in the future!


  • is een nieuwe Poster
  • 3 reacties
  • 28 april 2024

Hallo,

 

I want to cancel my subscription with you  starting from 30/04 but I want to keep my number as prepaid.

Could you please tell me how much I need to pay ?


  • is een nieuwe Poster
  • 3 reacties
  • 28 april 2024
Sous.mh schreef:

Hallo,

 

I want to cancel my subscription with you  starting from 30/04 but I want to keep my number as prepaid.

Could you please tell me how much I need to pay ?

My number is : XXXX [Moderator edit: persoonsgegevens verwijderd]


Marciano van Odido
Moderator
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Hi @Sous.mh, this is about the phone number with 54 in the end, correct? If yes, if you want to cancel your subscription tomorrow, the cancellation fee will be € 25.45! 😄


  • is een nieuwe Poster
  • 3 reacties
  • 29 april 2024

Hallo Marciano,

 

Could you please do that for me now?


Marciano van Odido
Moderator
Forum|alt.badge.img+9

Hi @Sous.mh, I've looked into it for you, and I see now that you have an old Tele2 subscription. It's not possible for me to change your subscription to PrePaid. Do you want your PrePaid with us? In that case, you can simply order PrePaid on Odido.nl and request number porting. You can choose for the option 3 working days with 'afkoop’ (cancellatio fee). Please let me know if everything worked for you! 😊


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