Skip to main content
Beantwoord

Cancel contract (it never started)

  • 23 januari 2025
  • 5 reacties
  • 42 Bekeken
R
  • ryzen01is een Master Poster
  • is een Master Poster
  • 17 reacties

I went to an Odido shop where they told me to call you...

I called several times at 1200, and finally after 15 minutes I reached a person and after 10 seconds I got disconnected. 

 

I have a following request for glasvezel contract...

 

Last year in March 2024 I signed up for your glasvezel internet and in my street the cables were laid out and then into the ground floor. However the subcontractors of ODF wanted to install the rest of the cables via the facade (for the upper floors where my apartment is) and my VVE board refused it because our building is a protected monument so everything has to go through meterkast. In the end I cannot install a glasvezel connection and ODF doesn’t want to do it via meterkast.

 

I would like to return your box (with a modem I guess) which I received 2 months ago.

 

My subscription has not yet started and in theory it cannot ever start so I would like to return this but at Odido shop they told me you need to send me a return label for PostNL via email. 

Beste antwoord door Nora van Odido

Hi ​@ryzen01, I am sorry to see that it is not possible to get the Fiber cables to your home and I understand that you want to cancel the contract for this reason. It is correct that you are not able to return the hardware in one of our Odido Shops. I went ahead and cancelled the application for you. This way you will soon receive an e-mail from us with a QR-code to be able to return the package. You can return this at a DHL-Servicepoint near you! 

Bekijk origineel

    5 reacties

    Nora van Odido
    Moderator
    Forum|alt.badge.img+5
    • Nora van Odido
    • Moderator | Internet + TV
    • 1684 reacties
    • Antwoord
    • 24 januari 2025

    Hi ​@ryzen01, I am sorry to see that it is not possible to get the Fiber cables to your home and I understand that you want to cancel the contract for this reason. It is correct that you are not able to return the hardware in one of our Odido Shops. I went ahead and cancelled the application for you. This way you will soon receive an e-mail from us with a QR-code to be able to return the package. You can return this at a DHL-Servicepoint near you! 

    Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base
    R
    1 persoon vindt dit leuk
    • R
      ryzen01
    R
    • ryzen01is een Master Poster
    • Auteur
    • is een Master Poster
    • 17 reacties
    • 24 januari 2025

    Thanks Nora! Still haven’t received it, but I did get an email about Klantvoordeel...

    Ishana van Odido
    Moderator
    Forum|alt.badge.img+4
    • Ishana van Odido
    • Moderator | Internet + TV
    • 2395 reacties
    • 25 januari 2025

    Hi ​@ryzen01, I double checked to be sure! Everything was cancelled correctly and you will receive this email as soon as possible. Feel free to leave a comment if you have any questions or if something is unclear. For now, I wish you a nice weekend! Greetings, Ishana

    R
    • ryzen01is een Master Poster
    • Auteur
    • is een Master Poster
    • 17 reacties
    • 26 januari 2025
    Ishana van Odido schreef:

    Hi ​@ryzen01, I double checked to be sure! Everything was cancelled correctly and you will receive this email as soon as possible. Feel free to leave a comment if you have any questions or if something is unclear. For now, I wish you a nice weekend! Greetings, Ishana

    Two days have passed and I still didn’t received any email about return label. My email is in my profile. Can you check please? 

    Cheyenne van Odido
    Moderator
    Forum|alt.badge.img+5
    • Cheyenne van Odido
    • Moderator | Internet + TV
    • 2982 reacties
    • 27 januari 2025

    Hi ​@ryzen01, I can see that the QR code can't be arranged. I am sorry, there is an error in our system. Please use our other method to return the hardware. In that case you place the hardware in a box like you would normally, put your address on a note in the box and bring this box to a DHL point. You can just tell DHL the package needs to be send to Odido, they can make a label on the spot. Please keep the receipt they will give you, as this is your prove of returning the hardware. Thanks in advance! 

    Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base

    Reageer


    ForumvoorwaardenCookie instellingenAccessibility statement

    Cookiebeleid

    Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

     
    Cookie instellingen