I switched my internet connection to a new place and have the Guidion guy install the fiber box. But he said that there is some issue with the fiber line and it needs to raised in the back office. Now the resolution time apparently is said to be 2-3 days and its been a week and whenever I call the customer service they always say that it is with the back office and they cannot do anything to escalate it. Its very hard to work without internet and from Odido all I get that they can provide me internet voucher for my phone. The network reception is really bad in the apartment and seriously the Odido is irresponsible for not taking the complaints seriously. The problem is that Odido for some reason has incompetent people or simply does not provide their workers with enough capabilities to pass the order without having to include the back office. The back office, is as slow as a slak, and there it is, 7 freaking days without internet in my home! THIS IS RIDICULOUS!!!! I will make a formal complain to the competent entities to have you fines for this liable service. Adding to that, I was unable to work due to a faulty system. I am a freelance and depend on my internet to have a salary. Terrible terrible service! Get my Internet fixed!!!!!
COMPLAINT - No fibre home internet for 7 days!!!
Hey
Obviously I want you back online as soon as possible. I see that the technician has forwarded the ticket to our technical department. The ticket is still open and will be picked up soon. Due to the amount of work involved, it may take a little longer to collect your ticket, please excuse the delay. Hopefully this will be resolved soon.
+14- Odido Superuser
- 9639 reacties
With a new line, there are quite some technical items which are involved. It is indeed sometimes really bad that the line is not working, but the trouble shoot proces can take time.
The subscription will not start before the router has a connection with the network. ODIDO can help you out with a temporarily solution by means of a unlimited data voucher for a Ben or Odido simcard.
Didn’t you read what I wrote, there is bad reception so voucher won’t help. You guys say to fix it in 3 days an yet its been more than a week that I am facing the issue and only response I get is it is with the back office. What the hell am I supposed to do then? Its not the trouble shoot process, and it is not a new line. The line already exists and the issue is apparently with KPN. I also talked to them and they did not receive anything from you guys. Is that how you guys treat the complaints? Just saying nothing you can do and it is not on your plate.
+11Hey
Obviously I want you back online as soon as possible. I see that the technician has forwarded the ticket to our technical department. The ticket is still open and will be picked up soon. Due to the amount of work involved, it may take a little longer to collect your ticket, please excuse the delay. Hopefully this will be resolved soon.
This has been more than a week now and still the ticket you say is in open status. Then don’t say that you will be resolving it within 3 days when you guys cannot keep up with your committed time. I work from home and my freelancing work totally depends on having a stable internet and because of this, it is costing me money. Who should I hold liable for this now, huh. Secondly, I am not the only one with this issue and most of the tenants in my building are facing the same issue and same response from you guys, so you cannot say that it is only one request that is taking time. Clearly you guys are not taking it seriously. I want a solution TODAY
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