We have been out of Internet for 5 days and it is the second time it’s happening in a month. The Guidion mechanic came by and established that the issue is with the fiber provider. Initially a request was sent tot ODF and nothing happened, the colleagues from customers support told me to reach out to ODF my self only to find out that they are not the fiber provider.
I called again customer support and they tried to call KPN to check if they were the fiber provider then they tell me to call them myself, I did that and managed to chat with their technical department and they managed to confirm that they were the fiber providers. They even provided me with the number to the back office and check if there have been any tickets from the neighbors in the building next door which have the same problem and there were no requests from Odido to KPN to come and fix the problem.
It became my daily habit to call the customer service which cannot do anything. How hard is it to process a freaking request and send it to the fiber provider. Such dreadful service.
