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No internet -both wired and wifi, modem zyxel t50 with red light indicator and media converter

  • 11 november 2020
  • 3 reacties
  • 722 Bekeken
O
  • OutatIm3
  • heeft eerste post geplaatst
  • 1 reactie

Hello, I have subscription with Home Internet Fast (100 Mb / s), but I can’t connect to the internet. I have tried several tips that suggested from T-Mobile website but still not working.

Here is the detail:

  1. I live around XXXX MH Delft
  2.  I have modem Zyxel T50 and media converter
  3. The modem everything is green except the globe light indicator is red
  4. Internet started lagging yesterday morning for a few hours (still working) but since 3pm on November 10th internet has been unreachable (now 24h of not being able to work...)
  5. I have tried reset modem, media converter and unplug but still not working.
  6. I have also tried the factory reset and there is no loose connection of the cables.

Is there anything I can do here for the solutions?

Hopefully there is a solution to this problem because I need to be able to work and no internet means forced holidays with a book 

Beste antwoord door Waqqas

Hello @OutatIm3 

And what about the lights on the mediaconverter, are they all on orange/green?

Could you post a picture of the mediaconverter?

Bekijk origineel

3 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • 21158 reacties
  • Antwoord
  • 11 november 2020

Hello @OutatIm3 

And what about the lights on the mediaconverter, are they all on orange/green?

Could you post a picture of the mediaconverter?

Welkom op de Odido community!
O
  • OutatIm3
  • Auteur
  • heeft eerste post geplaatst
  • 1 reactie
  • 11 november 2020

Thank you for the fast reply

Here are pictures of the modem and media-converter

 

 

Cal van Odido
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  • Cal van Odido
  • Oud Moderator
  • 3618 reacties
  • 30 april 2021

Hi @OutatIm3,

Thanks for the detailed information and I’m so sorry that I missed your topic! At the same time, I am delighted to see that your connection was restored a few days after you posted your topic, and that you have enjoyed our internet uninterrupted ever since. If there’s anything else, please feel free to let the Community and I know. For now, have fun with our internet! :relaxed:

Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base

Reageer


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