Hi @Alicngln, thanks for reaching out and I would love to help you to get your Internet active on your new address as soon as possible! The installation technician told us that there is a problem with the signal in the network and we are currently busy to figure out with the network operator how we can solve this as efficiently as possible for you. We will definitely be able to tell you more this week, and I expect that we are able to tell you more by tomorrow or possibly today. I will try to put as much pressure behind it for you as I can.
Weâre on it to solve it for you as fast as possible!
Hello Cal,
Thank you for trying to help and support. However, still no one has contacted me.
I don't know how it is possible that no one has given me an exact date for the repair? Also I continue to pay my bill. At least ODIDO can try not to charge their customers in this process and freeze their payment.
The ticket needs to be picked up, it is still open @Alicngln. They are picking up the ticket as soon as possible!Â