Skip to main content

Internet Problem moving new House

A
  • Alicngln
  • heeft eerste post geplaatst
  • 1 reactie

Hello,

I have problem with my internet for my new house.I moved my new house and wanted to transfer existing internet to new one ??

Then I contacted with odido customer service and they told me that they will contact with 3rd party operator to fix it and will receive email about this issue in 3 workday. but till today no one contact me yet.???And again today I contacted with odido service and they told me they have no idea when 3rd party technician will come to my place and fix the issue ???

Uitgelichte reactie

12 juni 2024

Hi @Alicngln, thanks for reaching out and I would love to help you to get your Internet active on your new address as soon as possible! The installation technician told us that there is a problem with the signal in the network and we are currently busy to figure out with the network operator how we can solve this as efficiently as possible for you. We will definitely be able to tell you more this week, and I expect that we are able to tell you more by tomorrow or possibly today. I will try to put as much pressure behind it for you as I can.

We’re on it to solve it for you as fast as possible!

3 reacties

Cal van Odido
Forum|alt.badge.img+4
  • Cal van Odido
  • Oud Moderator
  • 3618 reacties
  • 12 juni 2024

Hi @Alicngln, thanks for reaching out and I would love to help you to get your Internet active on your new address as soon as possible! The installation technician told us that there is a problem with the signal in the network and we are currently busy to figure out with the network operator how we can solve this as efficiently as possible for you. We will definitely be able to tell you more this week, and I expect that we are able to tell you more by tomorrow or possibly today. I will try to put as much pressure behind it for you as I can.

We’re on it to solve it for you as fast as possible!

Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
A
  • Alicngln
  • Auteur
  • heeft eerste post geplaatst
  • 1 reactie
  • 13 juni 2024

Hello Cal,

Thank you for trying to help and support. However, still no one has contacted me.😞

I don't know how it is possible that no one has given me an exact date for the repair? Also I continue to pay my bill. At least ODIDO can try not to charge their customers in this process and freeze their payment.

Tommie van Odido
Moderator
Forum|alt.badge.img+11
  • Tommie van Odido
  • Moderator | Internet + TV
  • 14854 reacties
  • 13 juni 2024

The ticket needs to be picked up, it is still open @Alicngln. They are picking up the ticket as soon as possible! 

Tot 11 augustus met verlof! Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.

Reageer


ForumvoorwaardenCookie instellingenAccessibility statement

Cookiebeleid

Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

 
Cookie instellingen