Unable to connect my subscription.

Hello ​@Minah121, welcome to our community! Thank you for asking, I'm doing fine, I hope you too. I completely understand that you want to be able to see everything from your subscription in your account, let's look at a solution together! Are you having this problem both through a browser/laptop and also in the app?

Can you delete the app and download it again? It will then immediately have the latest software. Can you also check if the software on your device is up to date? This is important so that the app can work optimally.

I would be happy to check with you if everything is set up correctly for your account. Can you enter your full name, phone number, zip code + house number, date of birth and the last 4 digits of your known bank account number in your profile and let me know when you have done this? Then I can check with you right after that!

Hello Pharwin, 

Thank you for your response, 

Yes, I am having the issue on the web as well as the app. I have tried updating the app and it didn’t work. 

I have updated the profile with the changes (it didn’t get saved the last time, my bad 😅) 

Thank you and best, 

Minah

Hi ​@Minah121 Thanks continue explanation and filling out your profile information! I immediately checked your account and I see that it was still linked to an old/inactive subscription, which is why linking your subscription was also unsuccessful.

No worries, I just deleted the account and unlinked everything. Feel free to create a new account via our website and then link your subscription. Now it should work!

Will you let us know if it worked? If not, please let me know which way you try this (app/browser/laptop) and exactly what kind of error message you get. 

Hello Pharwin, 

Thank you so much - it worked now. 

Best, 

​@Minah121 nice that is worked! No problem, I'm happy to help. If there's anything else I can do for you, just let me know. The community is here for you. For now, have a great day and weekend!