No internet connection, Red 'internet' light on router.

Update: I called Odido and they said there’s some problems with my connection, and have given me unlimited mobile internet while they resolve the issue.

Hi Bobo22,

I think that I'm having the same problem as you, but I just got my Odido membership, so have never had connection at any point yet. Did this problem occur when installing the router or has your internet from Odido been working before?

I'm just asking so that I can see if we're having the same issue.

Thanks :)

Hey Rangeroverr,

Mine was recently installed, but has been working for a few weeks before this. So it could be unluckily the same problem, but also might just be something about your install!

Hope that’s helpful.

Hi @Bobo22, welcome to our Community!
Good that you started a topic about this and have already contacted our customer service team. They have created a ticket for you for our techies. They will start investigating your connection and hopefully we will get it back up soon. 

Good morning.

My internet has stopped working for the last few hours. Router / admin website displaying below:

• ‘Internet’ light on router is red.
• ‘Ethernet WAN connection down’ message in router page.

I’ve reset the router multiple times and made sure all the plugs are in properly.

Any idea how to fix this?

We zien dat een aantal van onze klanten problemen ondervindt met Internet, TV en Vast Bellen op verschillende plekken in Nederland op het netwerk van DELTA. Op dit moment zijn we op zoek naar de oorzaak en de oplossing samen met de beheerder. Excuses voor het ongemak. In dit topic houden we je op de hoogte: [31-07-2024] Problemen met de vaste internetverbinding | Odido community.

Om het overzicht te bewaren en alles op 1 plek te centraliseren, gaat dit topic nu op slot.