Hey @kkua,



I'm here to help! Do you still encounter this problems? If so, could you please send me a DM with your postal code, house number, date of birth and the last four digits of your bank account? Hope to solve this problem for you as quick as possible!

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@Piotr Thank. I just sent an message to you

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@Piotr Hi, the T mobile guy came to help today. He provided a new modem (Zyxel T50) and replaced it. However, even the wifi is working okay, it cannot connect to the internet (red light).

He told me that I have to wait 2 hours to activate the internet, it has been more than two hours, I still cannot connect to internet. It is really frustrating. Is there anything I can do to get the internet I paid for?

Maybe you need to release the old MAC address?

Thanks

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