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About my refund

K
  • kalpikis een Master Poster
  • is een Master Poster
  • 39 reacties

I had cancelled my odido subscription within the notice period, but was charged a contract cancellation fee. After speaking to customer service, they agreed that this was a mistake, and promised me that I will get the money back. If I log into my odido, I do see a factuur for -255,95, but I still didn’t get the refund. Could you please check and let me know when I will get this refund?

Thanks

Uitgelichte reactie

27 mei 2024

Hi @kalpik, thanks for reaching out, I would love to give you clarity! The system is going to send a transfer request anytime now to the bank. Because we have a corporate bank account, it takes a couple of days for the transfer to take place. Therefore, you will have the full amount on your bank account before the end of this week.

I am sure that you are going to see a nice amount on your bank account within the next couple of working days! 😄

    1 reactie

    Cal van Odido
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    • Cal van Odido
    • Oud Moderator
    • 3618 reacties
    • 27 mei 2024

    Hi @kalpik, thanks for reaching out, I would love to give you clarity! The system is going to send a transfer request anytime now to the bank. Because we have a corporate bank account, it takes a couple of days for the transfer to take place. Therefore, you will have the full amount on your bank account before the end of this week.

    I am sure that you are going to see a nice amount on your bank account within the next couple of working days! 😄

    Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base
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    • K
      kalpik

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