I have been using an internet connection from Odido since July, but it's been extremely slow for browsing, despite download speeds reaching close to 1 Gbps. I've contacted support three times, but the issue remains unresolved, and I no longer even receive incident numbers. Initially, the 2G channel was switched to 6 and the 5G to 47, but the problem persists.

I’ve requested a connection switch to Ziggo but am still under a 12-month contract with Odido, leaving me stuck with an unreliable service for the next few months. My postal code is 5235DK. Please assist in resolving this issue.