Hey! 
We’ve recently switched to T-Mobile from Ziggo. In the past few days we were trying to install the modem for ourselves but whatever we did, it didn’t work out. Yesterday a service person (very nice one, so big thumbs up for him) came by and we were told there’s some problem with KPN and they’ll contact me in a day. We still haven’t received any information about what’s gonna happen and most importantly: when.
We’ve been without internet for quite a time now, and it’s getting pretty urgent due to work and studies. I really don’t want to go back to Ziggo for several reasons, but I also can’t be without internet for more than a few days now. 
Has anyone experienced the same and if so, around how many days their problem had been solved? 
 

Thank you!