Good morning,
I have been a customer of Ziggo for over 5 years.
I was offered a good deal by Odido to swtich for better speeds back in July 2023.
Finally year later, on Monday 22nd July, a technician came to complete my fibre installation.
He left saying that all was working.
I work from home so I continued to work using my Ziggo connection.
No more than 20 minutes after the technician left, my Ziggo connection was down. I tried to use the new Odido router but nothing worked.
I spent all day trying to call Odido and I kept getting the same answer that nothing was wrong.
They sent out another technician on Wednesday 24th who said that in fact 14 customers were all connected to the same switch!
The technician called Odido and then they realise that there is something wrong.
They have created a ticket with Open Dutch Fibre to fix, I was told it would be done within day.
The time has passed and now I wait for Open Dutch Fibre to fix something and I have no idea how long it will take.
How can Odido disconnect my previous service before knowing that everything was working??
I want to know when I will get service back and how Odido will compesate me for my lost working hours.
I have no internet now and I regret leaving Ziggo.
