On Thursday i.e. 21 November 2024, I called customer service to cancel my home fiber internet contract, as it has been approx. 6 months and still I didn’t get Fibre working.
I was told my home fiber internet order is canceled and I will receive an email by tomorrow (22/11/2024) and also I will immediately receive confirmation e-mail with the details about returning the equipment.
By now I haven't received anything and Internet contract is still visible without any changes in myOdido.
Can someone check if the contract is really canceled? I can't spend another hour waiting and talking again.
Thank you.
Saurabh
Beste antwoord door Savy
Cheyenne van Odido schreef:
Hi @Savy, no worries! This can take a while, usually around 10 business days. Keep an eye on the e-mail. If you haven't received anything beyond this time, please place the trackinglink in your Community profile under '’Info voor moderator'’ and give me a headsup in this topic. I will then make sure this will be processed, if correct!
Hi @Cheyenne van Odido , Thanks for your message. I tracked shipment and found out that it has been delivered yesterday. Also I have provided information as asked above. I believe now you can process this towards closure. Thanks
I've checked for you and found that the subscription has been cancelled but is stuck and you haven't received any mail as a result. Our technical department are not available over the weekend, I have put it through for you so it will be picked up on Monday. You should get a confirmation then!
Hi @Savy, the order is cancelled but we need the equipment to be returned. I think after returning the modem you will receive an e-mail with the confirmation.
Hi @Tommie van Odido , I could not see any email on how to return the equipment altogether till the time you posted on above message. Anyways I got an email with label to return so I will do that and wait for email.
Hi @Savy, no worries! This can take a while, usually around 10 business days. Keep an eye on the e-mail. If you haven't received anything beyond this time, please place the trackinglink in your Community profile under '’Info voor moderator'’ and give me a headsup in this topic. I will then make sure this will be processed, if correct!
Hi @Savy, no worries! This can take a while, usually around 10 business days. Keep an eye on the e-mail. If you haven't received anything beyond this time, please place the trackinglink in your Community profile under '’Info voor moderator'’ and give me a headsup in this topic. I will then make sure this will be processed, if correct!
Hi @Cheyenne van Odido , Thanks for your message. I tracked shipment and found out that it has been delivered yesterday. Also I have provided information as asked above. I believe now you can process this towards closure. Thanks
Hi @Savy, thank you so much! I can see it. Let's wait until this week is over, I think it will be processed this week. If not, I will arrange that the fee won't be processed. Please keep an eye on the e-mail we will send if it has been processed. In that case, I don't need to take action!
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