Hi.
We’ve been charged twice for almost a year and at this point I don’t know how it will be resolved.
The friend of mine moved to Netherlands and while she was dealing with getting banking account, BSN, etc. we’ve bought Odido subscription and I put my account there for payments.
Some time after she bought sim-card at the Odido service point and asked them to merge her internet and sim account and update it with her IBAN for payemtns, which they did.
What actually happened and we didn’t know about it back then they kept our first susbscription AND made new one for Internet+SIM, so she is being charged for internet and sim but also every month I’m being charged for first subscription with just internet.
I’ve tried to resolve it at the service point where they found my IBAN linked to her address in the Odido system, I have a screenshot of it but they couldn’t do anything with it from their words.
I want this subscription to be cancelled and my money to be refunded because it’s getting ridiculous at this point.
Double charge from Odido
Beste antwoord door Pharwin van Odido
Hello
Could you please provide your full name, phone number, zip code + house number, date of birth and the last 4 digits of your known bank account number in your profile and let me know when you have done this? Then I can check with you which subscription it is exactly!
+8Hello
Could you please provide your full name, phone number, zip code + house number, date of birth and the last 4 digits of your known bank account number in your profile and let me know when you have done this? Then I can check with you which subscription it is exactly!
Reageer
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