Wrong and doubled invoice

Hi Sina, nobody likes to be wrong or double charged, and I'm happy to look into it for you! Are you talking about an invoice for a mobile subscription or an Internet + TV subscription? What does the invoice say exactly. If you started a new subscription half-way through the month, it's possible that some costs or discounts are calculated slightly different (pro rato). For this, you will have to check the dates behind the costs carefully. If you still think it's wrong, please fill in your profile with your full name, 06-number, date of birth, zip code + house number and the last 4 digits of your IBAN. Then, I can take a look at the invoice, so you will have full clarity on it soon! 😄

Hi,

I initially ordered a smartphone but needed to keep my current number. Odido sent me a new SIM card and subscription, but I returned it. I then ordered another plan to renew my subscription using my current number, but they charged me double the price!

[Edited by moderator, please don't share personal information online. Always mention them in your profile!]

Hi ​@Sinadadmehr, we're happy to look into this for you! Thanks for sharing your information, I just removed it in your post because it was public. Please mention them in your profile in the future so that your details remain shielded. Only you and we can see this data. 

To help you further, I am only missing the last 4 digits of your bank account number. Can you provide them in your profile? Then we can take a look at it right away!